PetSmart

Reviews about PetSmart

• Christian Booe

  Apr, 08 2018
  ★ ★ ☆ ☆ ☆
  This is my first time doing a review because unfortunately I had a very poor experience here. I took my 9 month old husky in to get a bath and get his nails clipped knowing that he doesn't respond well to either. The ladies up front assured me this wouldn't be an issue and that they could handle any situation. I dropped my dog off at 3PM and was told that he should be ready by 6PM. When I showed up at 6, my dog was still in the back kennel area which was fine (I understand that they are busy). It wasn't until almost 7PM that they brought my still wet husky out to get his nails clipped. I knew this would be a challenge for them but it took three ladies to make it happen. One did the clipping and the other two were basically wrestling him down. At one point one of the ladies pulled on his tail to get him where she wanted him and eventually they gave up and left one paw completely untrimmed. Now I understand if he wasn't going to let it happen that they should have called it quits much sooner before it resorted to pulling on tails and then obviously no charge for the nail job that didn't get done. However, instead I received a still wet dog with half trimmed nails who was terrified and didn't act right for the next two days. And for all that I got a $5 discount on like a $65 charge. Not too happy with how things were handled.

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